Program

 

 

Thursday, October 8

 

17:30 – 18:00

Get-together

Registration

 

18:00 – 18:45

Welcome address and introduction:
Communication on terrorism, war, disaster, and organizational crisis – Searching for an integrative approach to crisis communication research
open Martin Löffelholz (Ilmenau University of Technology)

Martin Löffelholz is Professor in Communication and Media Studies and head of the Department of Media Studies at the Institute of Media and Communication Science of Ilmenau University of Technology (Germany), where he has taught since 1998. Furthermore, he serves as the academic director of the International Crisis Communication Research Group and as the chair of newly founded Network Intercultural and International Communication. From 1997 to 2000, he was the chair of the Journalism Research Division of the German Communication Association.

He has published more than 120 articles and book chapters on journalism education, trends of journalism, journalism theories, crisis and war communication, cross-cultural communication, and political communication. Moreover, he has presented approximately 110 papers (invited or peer-reviewed) at conferences around the globe. Martin Löffelholz has published in English, German, Arabic and Indonesian.

He earned his Ph.D. in communication research and political science from the University of Münster in 1988, after working as an editor on daily newspapers, the German Press Agency (dpa) and as television and radio reporter on Westdeutscher Rundfunk (Cologne). Since 1988, he has worked and taught at several universities in Germany (Münster, Hamburg, Leipzig) and as a visiting professor in Indonesia (2000 and 2001) and the Philippines (2004) mainly in the areas of journalism theories, journalism education, cross-cultural communication and crisis and war communication. Professor Löffelholz has lectured on these topics in Australia, Austria, Bosnia, Canada, France, India, Indonesia, Jordan, Mongolia, Oman, Pakistan, Philippines, Romania, Senegal, South Africa, United Arab Emirates, and the U.S.A.

Selected publications:

Martin Löffelholz, Christian F. Trippe, & Andrea C. Hoffmann (eds.) (2008). Kriegs- und Krisenberichterstattung. Ein Handbuch [Handbook of war and crisis reporting]. UVK-Verlag, Konstanz.

Martin Löffelholz  & David Hugh Weaver. (2008). Global journalism research. Theories, methods, findings, future. Malden [u.a.]: Blackwell.

Löffelholz, Martin (2007): Kriegsberichterstattung in der Mediengesellschaft [War reporting in the media society]. In: Aus Politik und Zeitgeschichte 16-17/2007 vom 16. April 2007, S. 25-31.

Martin Löffelholz (ed.) (2004) Krieg als Medienereignis II. Krisenkommunikation im 21. Jahrhundert. [War as media event II. Crisis Communication in the 21st century.] Wiesbaden: Verlag für Sozialwissenschaften.

Martin Löffelholz (2004): Communication as a Key Resource of Warfare. Structural Changes in Secu­rity Policies, Communication Management and War Coverage at the Beginning of the 21st Century. In: Thomas Hanitzsch/Martin Löffelholz/Ronny Mustamu (eds.): Agents of Peace: Public Com­munication and Conflict Resolution in an Asian Setting. Jakarta: Friedrich-Ebert-Stiftung, p. 13-35.

open Andreas Schwarz (Ilmenau University of Technology)

A.SchwarzAndreas Schwarz is research assistant at the department of Media Studies, Ilmenau University of Technology in Germany. He received a Diploma degree (equivalent to Master) in communication/media studies at the  Ilmenau University of Technology in 2004. Currently he is working on his PhD thesis in Ilmenau. He was visiting lecturer at the National School of Political Studies and Public Administration in Bucharest (Romania) and Guadalajara University (Mexico) and is member if the International Communication Association (ICA), the European Communication Research and Education Association (ECREA) as well as the German Communication Association (DGPuK).
Since 2006, Andreas Schwarz is managing director of the International Research Group on Crisis Commuication (IRGoCC), which was founded by Martin Löffelholz at the department of Media Studies (Ilmenau U of Technology).
His research interests include journalism (news selection, news production, agenda setting, global trends in journalism), public relations (patterns, structures and effects of crisis communication, strategic communication) and cross-cultural communication research. He teaches in the areas of public relations, journalism, media theory, and crisis management.

Selected publications:

Andreas Schwarz (2008): Covariation-based causal attributions during organizational crises: Suggestions for extending Situational Crisis Communication Theory (SCCT). In: International Journal of Strategic Communication 2(1), 31-53.

Andreas Schwarz (2008): Wer hat die Krise zu verantworten? Ein rezeptionsorientierter Ansatz der Krisen-Public Relations [Who is responsible for the crisis? A reception-orientied approach to crisis public relations]. In: Medien- und Kommunikationswissenschaft 56(1), 60-81.

Martin Löffelholz & Andreas Schwarz (2008): Die Krisenkommunikation von Organisationen: Ansätze, Ergebnisse und Perspektiven der Forschung [Organizational Crisis Communication: Theoretical Approaches, Findings and Research Perspectives]. In: T. Nolting & A. Thießen (Hrsg.): Krisenmanagement in der Mediengesellschaft - Potenziale und Perspektiven der Krisenkommunikation. Wiesbaden: VS Verlag, S. 21-35.

Andreas Schwarz (2006): The theory of newsworthiness applied to Mexico's press. How the news factors influence foreign news coverage in a transitional country. In: Communications 31(2), S.45-64.

Maria E. Hernández Ramírez & Andreas Schwarz (2008): Journalism Research in Mexico. In: Martin Löffelholz & David Weaver (Hrsg.): Global Journalism Research. Theories, Methods, Findings, Future. Oxford: Blackwell, S.211-224.

 

18:45 – 19:30

Opening keynote:
Crisis communication at the beginning of the 21st century
open Robert Heath (University of Houston)

Robert L. Heath, professor emeritus at the University of Houston has published 17 books including Handbook of Crisis and Risk Communication (2009), Strategic Issues Management (2nd; 2009), Rhetorical and Critical Approaches to Public Relations II (2009), Terrorism: Communication and Rhetorical Perspectives (2008), Today’s Public Relations (2006), Encyclopedia of Pubic Relations (2005), Responding to Crisis: A Rhetorical Approach to Crisis Communication (2004), and Handbook of Public Relations (2001). Heath recently co-edited Communication and the Media (2005), volume 3 of the series Community Preparedness and Response to Terrorism. He has contributed hundreds of chapters, articles and conference papers on issues management, public relations, crisis communication, risk communication, environmental communication, emergency management, terrorism, activism, rhetorical criticism, and communication theory. 

Selected Publications:

Heath, R. L., & O’Hair, H. D. (Eds.) (2009). Handbook of Risk and Crisis Communication. NY: Routledge.

Heath, R. L., & Palenchar, M. J. (2009). Strategic Issues Management (2nd ed.). Thousand Oaks, CA.

Millar, D. P., & Heath, R. L. (Eds.) (2004). Responding to Crisis: A Rhetorical Approach to Crisis Communication. Mahwah, NJ: Lawrence Erlbaum and Associates.

Waymer, D., & Heath, R. L. (2007). Emergent agents: The forgotten publics in crisis communication and issues management research. Journal of Applied Communication Research, 35, 88-108.

Heath, R. L., Palenchar, M. J., Protheau, S., & Hocke, T. M. (2007). Nature, Crisis, Risk, Science, and Society: What is our Ethical Responsibility?. Environmental Communication, 1(1), 2007, 34-48.

 

20:00

Dinner

 

 

 

Friday, October 9

 

 

 

08:30 – 09:00

Registration  

09:00 – 11:00

PANEL 1: Key Actors and Institutional Perspectives of Crisis Communication
Chair: open Christian F. Trippe (Deutsche Welle Television, Brussels)  

Christian Trippe started working as journalist for the BBC Radio German Service in London, Deutschlandfunk Cologne and then WDR-TV in Düsseldorf before joining Germany’s international broadcaster Deutsche Welle TV in 1993. Since then he has had job roles including editor, news and current affairs department (1993 – 1998), Moscow bureau chief (1999 – 2002) and head of political department in Berlin between 2002 – 2007, where he was responsible for DW-TV’s video journalism activities. Since summer 2007 he covers European and defence affairs in Brussels. Trippe has a Ph.D. in Modern History (Cologne University).

Selected Publications:

Trippe, Christian (2008). Journalistische Schlachtenbummler. Drei Jahrhunderte Kriegsberichte in deutscher Sprache [Journalistic battle drifters.Three centuries of war reporting in German language]. In: Martin Löffelholz, Christian F. Trippe & Andreas Hofmann (eds.): Kriegs- und Krisenberichterstattung. Ein Handbuch [Handbook of war and crisis reporting] (pp.19 – 28), Konstanz: UVK.

Trippe, Christian (2008). Jeder Film erzählt eine Geschichte. Zum Aufbau und Texten von Fernsehbeiträgen [Every movie tells a story. The structure and text writing for news broadcasts] In: Martin Löffelholz, Christian F. Trippe & Andreas Hofmann (eds.): Kriegs- und Krisenberichterstattung. Ein Handbuch [Handbook of war and crisis reporting] (pp.279 – 284), Konstanz: UVK.

Trippe, Christian (1997). Drei Dokumentarfilme über Albert Speer – oder: die Fallstricke des Kompilationsfilms [Three documentaries about Albert Speer – or: the pitfalls of compilation movies]. In: FunkKorrespondenz 18, 23 – 26.

Trippe, Christian (1995). Konservative Verfassungspolitik 1918 – 1923 [Conservative constitutional politics 1918 – 1923]. Düsseldorf: Droste.

Trippe, Christian (1988). „Zwischen Hollywood und Hue. Mit der Machete durch den Dschungel der Vietnam-Filme [Between Hollywood and Hue. With the machete through the jungle of Vietnam movies]. In: Wolkenkratzer Art Journal 2, 86 – 89.

 
Barriers of war journalism: Journalists between censorship and need for information

open Philip Hammond (London South Bank University)

Philip Hammond is Reader in Media and Communications at London South Bank University, where he has taught since 1998.  He is on the editorial board of the journal Media, War and Conflict, and is a member of the Arts and Humanities Research Council’s peer-review college.

Selected publications:

(2009) ‘The Gulf War Revisited’, in David B. Clarke, et al. (eds.) Jean Baudrillard: Fatal Theories. London: Routledge.

(2007) Media, War and Postmodernity. London: Routledge.

(2007) Framing Post-Cold War Conflicts: The Media and International Intervention. Manchester: Manchester University Press.

(2002) 'Moral Combat: Advocacy Journalists and the New Humanitarianism', in David Chandler (ed.) Rethinking Human Rights. Basingstoke: Palgrave.

(2000) Degraded Capability: The Media and the Kosovo Crisis (co-edited volume with Edward S. Herman). London: Pluto Press.


Communication in the context of natural disasters: a chaos theoretical approach

open Timothy Sellnow (University of Kentucky)
Timothy L. Sellnow, Ph.D.
University of Kentucky
Department of Communication

Timothy L. Sellnow, (Ph.D., 1987, Wayne State University) is Professor of Risk and Crisis Communication in the Department of Communication at the University of Kentucky, Lexington, KY, USA.

Dr. Sellnow’s research focuses on crisis planning

Sellnow’s primary research and teaching focus is on risk and crisis communication. Much of his recent research focuses on strategic communication for mitigating the impact of and maintaining resilience in response to potential terrorist attacks—particularly bioterrorism.

He currently serves as theme leader for the risk communication research team at the National Center for Food Protection and Defense, a Center of Excellence sponsored by the Department of Homeland Security. In addition, he has completed several federally funded projects for the United States Department of Agriculture focusing on risk and crisis communication. He has also served on several occasions as a risk and crisis communication consultant for the Centers for Disease Control and Prevention.

His work on crisis, risk and communication has appeared in the Handbook of Crisis and Risk Communication, International Encyclopedia of Communication, Communication?Yearbook, the Handbook of Public Relations, Handbook of Applied Communication Research, Public Relations Review, Communication Studies, Journal of Business Ethics, Journal of?Business Communication, Argumentation and Advocacy, Critical Studies in Media Communication, and the Journal of?Applied Communication Research. Sellnow is the co-author of three books on crisis and risk communication and past editor of the Journal of Applied Communication Research.

Selected Publications

Sellnow, T. L., Ulmer, R. R., Seeger, M. W., & Littlefield, R. S. (2009). Effective risk communication: A message-centered approach. New York: Springer Science+Business Media, LLC.

Sellnow, T. L., Seeger, M. W., & Ulmer, R. R. (2002). Chaos theory, informational needs, and natural disasters. The Journal of Applied Communication Research, 30, 269-292.

Sellnow, T. L., Ulmer, R. R., Seeger, M. W., & Veil, S. R. (2008). Terrorism as chaos: A chaos model for managing random acts of terror. In O'Hair, D., Heath, R., Ayotte, K., & Ledlow, G. (Eds.), Terrorism: Communication and rhetorical perspectives (pp. 411-424). Cresskill, NJ: Hampton Press.

Sellnow, T. L., Seeger, M. W., & Ulmer, R. R. (2005). Constructing the “New Normal” through post-crisis discourse. In H. D. O’Hair, R. L. Heath, & G. R. Ledlow (Eds.), Community preparedness and response to terrorism: Communication and the media (pp.167-189). West Port: CT: Praeger.


The unknown communicators: Communication strategies of terror organizations

open Andreas Elter (RTL Television, Cologne / Macromedia University of Applied Sciences)
Prof. Dr. Andreas Elter (*1968) is chair of journalism at the Macromedia Hochschule für Medien und Kommunikation (MHMK). Before he worked nearly 18 years in the field of active journalism - as reporter, producer and editor in chief for WDR, ZDF and RTL Television.

Selected publications:

Elter, Andreas (in print). Handbuch US-Medien [Handbook Media]. Münster: LIT-Verlag.

Elter, Andreas (2008). Propaganda der Tat. Geschichte medialer Terrorstrategien [Propaganda of action. History of media strategies of terror]. Frankfurt/Main: suhrkamp.

Elter, Andreas (2007). Politische und militärische Öffentlichkeitsarbeit in Kriegen und Krisen [Political and military public relations during war and crises]. In Martin Löffelholz, Christian F. Trippe & Andrea C. Hoffmann (eds). Handbuch Kriegs- und Krisenberichterstattung [Handbook war and crisis reporting].Konstanz: UVK Verlag.

Elter, Andreas (2005). Die Kriegsverkäufer. Geschichte der US-Propaganda [The salesmen of war. History of the US propaganda]. Frankfurt/Main: suhrkamp.

Elter, Andreas (2005). Die andere Front: Pressepolitik in den US-Kriegen des 20. Jahrhunderts [The other front. Press politics during the US wars of the 20th century]. Doctoral thesis. Cologne University.


Theoretical approaches to organizational crisis

open Robert R. Ulmer (University of Arkansas, Little Rock)
Robert R. Ulmer
Professor and Chair
Department of Speech Communication

Robert R. Ulmer (Ph.D., 1998, Wayne State University) is currently Professor and Chair of the Department of Speech Communication at the University of Arkansas at Little Rock.

Dr. Ulmer’s research interests include effective risk and crisis communication, creating opportunities for renewal through all types of disasters and crises, counter-intuitive approaches to risk and crisis communication, risk and crisis responses to public health crises, applications of complexity and chaos theory during failures in complex dynamic systems, and ethical approaches to risk and crisis communication.

Dr. Ulmer works closely with local, state, and national public and private organizations on effective risk and crisis communication. Dr. Ulmer is currently applying is research on risk and crisis communication with the Arkansas Department of Health, The Centers for Disease Control and Prevention, and the National Center for Food Protection and Defense. These projects focus on preparing for, managing, and learning from public health and organizational crises.

Dr. Ulmer’s research has appeared in Management Communication Quarterly, Communication Yearbook, The Handbook of Risk and Crisis Communication, The Handbook of Public Relations, The Journal of Business Ethics, Public Relations Review, and The Journal of Applied Communication Research among others. Dr. Ulmer is also the co-author of four books on risk and crisis communication.

Selected Publications

Ulmer, R. R. (2001). Effective crisis management through established stakeholder relationships: Malden Mills as a case study. Management Communication Quarterly, 14, 590-615.

Ulmer, R. R., & Sellnow, T. L. (1997). Strategic ambiguity and the ethic of significant choice in the tobacco industry's crisis communication. Communication Studies, 48, 215-233.

Ulmer, R. R., & Sellnow, T. L. (2000). Consistent questions of ambiguity in organizational crisis communication: Jack in the Box as a case study. Journal of Business Ethics, 25, 143-155.

Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2007). Effective crisis communication: Moving from crisis to opportunity. Thousand Oaks: Sage.

Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2009). Post-crisis communication and renewal: Understanding the potential for positive outcomes in crisis communication. In R. L. Heath & D. H. O'Hair (Eds.), Handbook of Risk and Crisis Communication. New York: Routledge.

 

 

Coffee break

 

11:30 – 13:00

PANEL 2: The Role of Media, Journalism and Message Construction in Crisis
Chair: open Thomas Wiegold (Focus News Magazine, Berlin)

j.wollingThomas Wiegold is a Berlin based journalist covering defence and security politics with focus on the Bundeswehr, the German armed forces. Since the first German post WW II overseas deployment in Somalia 1993, he has visited – and written on – every major Bundeswehr operation outside Germany. Before joining the Berlin office of FOCUS, he worked in national and international newsgathering with the national German wire service Deutsche Presse-Agentur (dpa) and the Associated Press. Contributing to the printed edition of the FOCUS magazine as well as to FOCUS’s online news site and running the MilBlog „Augen Geradeaus!“ („Eyes Front!“), his coverage spans from the political side of military operations to the ways armed forces deal with public opinion.

Selected publications:

Thomas Wiegold (2008). Bloß kein Kampfeinsatz! Wie Krisenberichterstattung die Politik beeinflusst [No combat operation! How war reporting influences politics]. In: Martin Löffelholz, Christian F. Trippe, & Andrea C. Hoffmann (eds.). Kriegs- und Krisenberichterstattung. Ein Handbuch [Handbook of war and crisis reporting]. Konstanz: UVK-Verlag.

Thomas Wiegold’s BLOG „Augen Geradeaus!“ („Eyes Front!“) can be accessed here: http://wiegold.focus.de/augen_geradeaus/


 

 
Creating media images of wars: How journalists frame violent acts
open Stig Arne Nohrstedt (Örebro University)
Stig Arne Nohrstedt (Ph.D.) is professor of media and communication studies in the School of Humanities at Örebro University (Sweden).  His primary research interests include war and conflict journalism, journalistic ethics and roles, risk and crisis communication as well as media and structural discrimination.

Selected publications:

Nohrstedt, S.A. & Ottosen, R. (eds.) (2005). Global War - Local Views. Media Images of the Iraq War. Göteborg: Nordicom.

Nohrstedt, S.A., Höijer, B. & Ottosen, R. (2002). The Kosovo War in the Media - Analysis of a Global Discursive Order. In Conflict & Communication online, 1(2).

Larsson, L. & Nohrstedt, S.A. (2002). Does Public Relations Make a Difference?  A comparative analysis of two major Swedish accidents. In Moss, D. (ed.) Public Relations Cases. London: Routledge.

Nohrstedt, S.A. & Ottosen, R. (eds.) (2000): Journalism and the New World Order. Gulf War, National News Discourses, and Globalization. Göteborg: Nordicom.

Nohrstedt, S.A., Kaitatzi-Whitlock, Ottosen, R. & Riegert (2000). From the Persian Gulf to Kosovo - War Journalism and Propaganda. Europan Journal of Communication, 15(3), 383-404.


The influence of journalistic construction of disaster on crisis-adaptive public information

open J. Suzanne Horsley (University of Alabama)
J. Suzanne Horsley (Ph.D., University of North Carolina at Chapel Hill) is Assistant Professor of Public Relations at the University of Alabama. Dr. Horsley’s research interests include disaster response organizations, crisis communication, and government public affairs. Her work has appeared in the Journal of Public Relations Research, International Journal of Strategic Communication, Journal of Applied Communication Research, Journal of Communication Management, and Journal of Business and Technical Communication. She is currently conducting a field study of disaster communication in the American Red Cross.

Selected Publications:

Horsley, J. S. (2009). Crisis-adaptive public information: A model for reliability in chaos. In W. T. Coombs, S. J. Holladay (Eds.), Handbook of Crisis Communication. Wiley-Blackwell Publishing.

Miller, B. M. & Horsley, J. S. (2009) Digging deeper: Crisis management in the coal industry. Journal of Applied Communication Research, 37(3).

Dougall, E. K., Horsley, J. S., & McLisky, C. (2008). Disaster communication: Lessons from Indonesia. International Journal of Strategic Communication, 2(2), 75-99.

Liu, B. F., & Horsley, J. S. (2007). The government communication decision wheel: Toward a public relations model for the public sector. Journal of Public Relations Research, 19(4), 377-393.

Horsley, J. S., & Barker, R. T. (2002). Toward a synthesis model for crisis communication in the public sector: An initial investigation. Journal of Business and Technical Communication, 16(4), 406-440.


Selling Fear in Post-9/11 America: Government’s Big Helpers in the Mass Media

open Brigitte L. Nacos (Columbia University, New York)
Brigitte L. Nacos, a former foreign correspondent for newspapers in Germany, received a Ph.D. in political science from Columbia University, where she teaches courses in American politics and government, terrorism, counterterrorism, and media/political communication. Her research concentrates on the interrelationships between the mass media, public opinion, and decision-making, on the centrality of communication/publicity/propaganda in terrorism and counterterrorism, and on literally all aspects of terrorism and counterterrorism. Among the books she authored and co-authored are:

Selected Publications:

Nacos, B. L. (1990). The Press: Presidents and Crisis.New York: Columbia University Press.

Nacos, B. L. (1996). Terrorism an the Media: From the Iran Hostage Crisis to the Oklahoma City Bombing. New York: Columbia University Press.

Nacos, B. L. (2006). Mass-Mediate Terrorism: The Central Role of the Media in Terrorism and Counterterrorism. Lanham, MD: Rowman & Littlefield.

Nacos, B. L. (2006). Terrorism and Counterterrorism: Understanding Threats and Responses in the Post-9/11 World. München: Longman.

Nacos, B. L. & Torres-Reyna, O. (2007). Fueling Our Fears: Stereotyping, Media Coverage and Public Opinion of Muslim Americans.Lanham, MD: Rowman & Littlefield.

 

 

Lunch

 

14:30 – 16:00

PANEL 2
Chair: open Wolfgang Schweiger (Dresden University of Technology)
SchweigerBorn in 1968, Wolfgang Schweiger owns degrees (M.A., Dr. phil., habil.) in communication studies, political science, and law at the University of Munich/Germany. His research interests range from corporate communication and evaluation, media use and effects research, online research, risk communication to empirical methods. His academic career led him from Munich to Zurich/Switzerland, Leuven/Belgium, Dresden to the TU Ilmenau/Germany, where he will hold a professorship of public relations at the Institute of Media and Communication Science. He is director of academic and applied third-party funded projects and works as a reviewer for several international (e.g., Journalism and Mass Communication Quarterly, International Journal of Public Opinion Research) and national journals (e.g., Publizistik, Medien und Kommunikationswissenschaft).

Selected publications:

Schweiger, W. (2008). Articles Online Media, Online Research, Text Analysis, Computer-Aided. In Donsbach, Wolfgang (Hrsg.), International Encyclopedia of Communication (S. 3365-3371). Oxford, UK, Malden, MA: Wiley-Blackwell.

Quiring, O. & Schweiger, W. (2008). Interactivity – A Review of the Concept and a Framework for Analysis. Communications – the European Journal of Communication Research, 33 (2), 147–167.

Schweiger, W. (2000). Media Credibility - Experience or Image? A Survey on the Credibility of the World Wide Web in Germany in Comparison to Other Media. European Journal of Communication, 15, 37-59.

Schweiger, W. & Brosius, H.-B. (1999). Von der ‘Gentomate’ zur Gentechnikakzeptanz. Eine Panelstudie zu Einstellungseffekten eines rollenden Gentechniklabors an Gymnasien. GSF-Bericht 8/99 (Band 15). München.

 
The media construction of corporate crises. The case of the global financial (subprime) crisis

open Mark Eisenegger (University of Zurich)

Dr. Mark Eisenegger is co-director of the Center for Research on the Public Sphere and Society (fög) at the University of Zurich, Switzerland. He is also head of the European Centre for Reputation Studies (ECRS). Currently he is chairing the Cross-National Research Collaboration Taskforce of ICA’s PR divison. His research focuses on corporate reputation, corporate social responsibilty, media sociology and organizational change. In 2004 he was awarded the international ‘Factiva Content Intelligence Award’ for his doctoral work ‘Reputation Constitution in the Media Society’. He has published in Studies in Communications Sciences, in Relation: Journal for Communication Research and has published and co-edited books on reputation theory and methodology.

Selected publications:

Mark Eisenegger / Stefan Wehmeier (Ed.) (2009). Personalisierung der Organisationskommunikation. Geschäft mit der Eitelkeit oder sozialer Zwang? [The personalization of organizational communication]. Wiesbaden: VS Verlag.

Mark Eisenegger & Kurt Imhof (2008). The True, The Good and the Beautiful: Reputation Management in the Media Society. In: Zerfass, Ansgar, Ruler, Betteke van, Sriramesh, Krishnamurthy (Ed.): Public Relations Research. European and International Perspectives and Innovations.  Wiesbaden: VS Verlag für Sozialwissenschaften, pp. 125-146.

Mark Eisenegger (2008). Funktionale, soziale und expressive Reputation - Grundzüge einer Reputationstheorie. [Functional, social and expressive reputation – outline of a reputation theory]. In: Röttger, Ulrike (Hg.): Theorien der Public Relations. Grundlagen und Perspektiven der PR-Forschung (2.ed).

Linards Udris & Mark Eisenegger (2007). Jewish and Muslim Actors in the Media: Presentation of a Method for Capturing Typifications of Inclusion and Exclusion. In: Liepach, Martin, Melischek, Gabriele, Seethaler, Josef (Hg.): Jewish Images in the Media.  Wien: Austrian Academy of Sciences Press, Bd. 2, S. 121–137. (mit Linards Udris)

open Mario Schranz (University of Zurich)


Dr. Mario Schranz is member of the executive board at the Research Institute for the Public Sphere and Society (fög), University of Zurich. He is a lecturer at the University of Zurich. His research interests include Corporate Social Responsibility, Business & Society, Sociology of the Public Sphere, Corporate Communication and Reputation Theory and Analytics. He has published on these topics in several journals and books in Switzerland.


Selected publications:

Mario Schranz (2007). Wirtschaft zwischen Profit und Moral [Business between profit and moral values]. Wiesbaden: VS Verlag.


Towards a Theory of Crisis Journalism: Crisis communication and the use of crisis news profiles

open Finn Frandsen (University of Aarhus)

Finn Frandsen (mag.art., Aarhus University) is Professor of Corporate Communication and Director of ASB Center for Corporate Communication at Aarhus School of Business, Aarhus University (Denmark). His primary research interests are crisis communication and crisis management, environmental communication, public relations, marketing communication, organization and management theories, rhetoric and discourse analysis. He is the co-editor and co-author of Medierne og sproget (1996), International markedskommunikation i en postmoderne verden (1997), Den kommunikerende kommune (2005) and Intern kommunikation under forandring (2009).

Selected publications:

Frandsen, F. & Johansen, W. (2004). Hvor godt forberedte er de? En undersøgelse af danske virksomheders og myndigheders kriseberedskab. Aarhus: Reports from ASBccc.

Frandsen, F. & Johansen, W. (2007). The Apology of a Sports Icon: Crisis Communication and Apologetic Ethics. Hermes: Journal for Language and Communication Studies 38.

Frandsen, F. & Johansen, W. (2009). Institutionalizing Crisis Communication in the Public Sector: An Ecplorative Study. International Journal of Strategic Communication 3(2).

Frandsen, F. & Johansen, W. (2009). Crisis Communication, Complexity, and the Cartoon Affair: A Case Study. In: W.T. Coombs & S.J. Holladay (Eds). The Handbook of Crisis Communication. Wiley-Blackwell.

Johansen, W. & Frandsen, F. (2007). Krisekommunikation: Når virksomhedens image og omdømme er truet. Frederiksberg: Samfundslitteratur.

open Winni Johansen (University of Aarhus)

Winni Johansen (PhD, Aarhus School of Business) is Associate Professor at ASB Centre for Corporate Communication at Aarhus School of Business, Aarhus University (Denmark) and Director of the Executive Master's Program in Corporate Communication. Dr. Johansen's research interests include crisis management and crisis communication, change communication, environmental communication, public relations, marketing communication, visual communication and organizational culture. She is the (co-)author of International markedskommunikation i en postmoderne verden (1997), Kultursignaler i tekst og billede (1999) and Intern kommunikation under forandring (2009).

Selected publications:

Frandsen, F. & Johansen, W. (2004). Hvor godt forberedte er de? En undersøgelse af danske virksomheders og myndigheders kriseberedskab. Aarhus: Reports from ASBccc.

Frandsen, F. & Johansen, W. (2007). The Apology of a Sports Icon: Crisis Communication and Apologetic Ethics. Hermes: Journal for Language and Communication Studies 38.

Frandsen, F. & Johansen, W. (2009). Institutionalizing Crisis Communication in the Public Sector: An Ecplorative Study. International Journal of Strategic Communication 3(2).

Frandsen, F. & Johansen, W. (2009). Crisis Communication, Complexity, and the Cartoon Affair: A Case Study. In: W.T. Coombs & S.J. Holladay (Eds). The Handbook of Crisis Communication. Wiley-Blackwell.

Johansen, W. & Frandsen, F. (2007). Krisekommunikation: Når virksomhedens image og omdømme er truet. Frederiksberg: Samfundslitteratur.


On the medial construction of crises: Negotiating responsibility on the
micro-, meso- and macro level

open Friederike Schultz (Free University Berlin)
Friederike Schultz (PhD student and research assistant at Free University Berlin Germany (PR / Organizational Communication): studied Communication Science, Marketing and Philosophy at Berlin, PhD visiting fellow e.g. at University of Cambridge (UK) and University St. Gallen (Switzerland), research assistant at Nottingham University Business School (International Center for CSR), lecturer at University Greifswald and Free University Berlin (Germany).
Research interests: Crisis Communication, Corporate Social Responsibility, Public Relations, Advertising.
open Juliana Raupp  (Free University Berlin)

Juliana Raupp is professor of Organizational Communication at the Institute for Media and Communication Studies, Free University of Berlin, since 2006. She studied Communication Science and Political Science at the University of Amsterdam, and then worked as communication consultant, as lecturer in public relations professional education and as scientific assistant. She earned her PhD at the Free U of Berlin in 2000. From 2004 to 2006 she was investigator in a DFG-research project on political polling within and guest lecturer at the universities of Zürich (CH), Fribourg (CH) and Paris XII (F). Her research interests are theories of organizational communication, political communication management, and evaluation of strategic communication.

Selected publications:

Evaluating Strategic Communication: Theoretical and Methodological Requirements. In: Zerfass, Ansgar; Betteke van Ruler; Krishnamurthy Sriramesh (Hg.) (2008): Public Relations Research. Wiesbaden: VS Verlag.

Determination Theory in Public Relations. In: Donsbach, Wolfgang (Hg.) (2008): The International Encyclopedia of Communication. Malden, MA, u.a.: Blackwell Publishing, Vol.III, S.1222-1226.

Politische Meinungsforschung. Die Verwendung von Umfragen in der politischen Kommunikation. Konstanz: UVK 2007.
Trends in public relations and communication management research: A comparison between Germany and the Netherlands (mit Betteke van Ruler). In: Journal of Communication Management, Vol. 10, Nr. 1/2006, S. 18-26.

The Public Sphere as a Central Concept of PR. In: Van Ruler, Betteke; Dejan Vercic (Hg.) (2004): Public Relations and Communication Management in Europe. A Nation-by-Nation Introduction to Public Relations Theory and Practice. Berlin, New York: Mouton de Gruyter, S. 309-316.

Modelling and Evaluating Public Relations Campaigns (mit B. Baerns). In: Klingemann, Hans-Dieter; Andrea Römmele (Hg.) (2002): Public Information Campaigns & Opinion Research. London, Thousand Oaks, New Delhi: Sage, S. 21-35.

 

 

Coffee break

16:30 – 18:15

Discussion: Challenges and Tasks for Crisis Communication Research in the 21st Century – Critical Perspectives of Scholars and Professionals
Chair: open Martin Löffelholz (Ilmenau University of Technology)

Martin Löffelholz is Professor in Communication and Media Studies and head of the Department of Media Studies at the Institute of Media and Communication Science of Ilmenau University of Technology (Germany), where he has taught since 1998. Furthermore, he serves as the academic director of the International Crisis Communication Research Group and as the chair of newly founded Network Intercultural and International Communication. From 1997 to 2000, he was the chair of the Journalism Research Division of the German Communication Association.

He has published more than 120 articles and book chapters on journalism education, trends of journalism, journalism theories, crisis and war communication, cross-cultural communication, and political communication. Moreover, he has presented approximately 110 papers (invited or peer-reviewed) at conferences around the globe. Martin Löffelholz has published in English, German, Arabic and Indonesian.

He earned his Ph.D. in communication research and political science from the University of Münster in 1988, after working as an editor on daily newspapers, the German Press Agency (dpa) and as television and radio reporter on Westdeutscher Rundfunk (Cologne). Since 1988, he has worked and taught at several universities in Germany (Münster, Hamburg, Leipzig) and as a visiting professor in Indonesia (2000 and 2001) and the Philippines (2004) mainly in the areas of journalism theories, journalism education, cross-cultural communication and crisis and war communication. Professor Löffelholz has lectured on these topics in Australia, Austria, Bosnia, Canada, France, India, Indonesia, Jordan, Mongolia, Oman, Pakistan, Philippines, Romania, Senegal, South Africa, United Arab Emirates, and the U.S.A.

Selected publications:

Martin Löffelholz, Christian F. Trippe, & Andrea C. Hoffmann (eds.) (2008). Kriegs- und Krisenberichterstattung. Ein Handbuch [Handbook of war and crisis reporting]. UVK-Verlag, Konstanz.

Martin Löffelholz  & David Hugh Weaver. (2008). Global journalism research. Theories, methods, findings, future. Malden [u.a.]: Blackwell.

Löffelholz, Martin (2007): Kriegsberichterstattung in der Mediengesellschaft [War reporting in the media society]. In: Aus Politik und Zeitgeschichte 16-17/2007 vom 16. April 2007, S. 25-31.

Martin Löffelholz (ed.) (2004) Krieg als Medienereignis II. Krisenkommunikation im 21. Jahrhundert. [War as media event II. Crisis Communication in the 21st century.] Wiesbaden: Verlag für Sozialwissenschaften.

Martin Löffelholz (2004): Communication as a Key Resource of Warfare. Structural Changes in Secu­rity Policies, Communication Management and War Coverage at the Beginning of the 21st Century. In: Thomas Hanitzsch/Martin Löffelholz/Ronny Mustamu (eds.): Agents of Peace: Public Com­munication and Conflict Resolution in an Asian Setting. Jakarta: Friedrich-Ebert-Stiftung, p. 13-35.

Participants:
open Günter Bentele (University of Leipzig)

Prof. Dr. Guenter Bentele (born 1948) is a full professor for Public Relations at the University of Leipzig, Leipzig, Germany. In 1994 he was invited to serve as the chair for public relations at the University of Leipzig, a first for any German-speaking country. Prior to joining the university, he was associate professor for Communication Science and Journalisms (between 1989 and 1994) at the University of Bamberg. After his State’s Examination in German Literature, Linguistics and Social Sciences (1974), he became assistant professor at the Free University of Berlin (1974-1989). In 1982 he wrote his dissertation about an evolutionary theory of signs. In 1989 he wrote a second dissertation (for the German Habilitation) analysing problems of journalistic objectivity and media credibility. He has served as a guest professor in Zurich and Lugano (Switzerland), Jyvaeskylae (Finland), Riga (Latvia), Sofia (Bulgaria) and Klagenfurt (Austria) and was a visiting research scholar at Ohio University in Athens, Ohio and State University, San Diego, Ca. Between 1995 and 1998 he served as the president of the German Association for Communication and Media Studies, in 2004, he was president of EUPRERA, the European organisation for PR Education and PR Research. He is author and co-author of 17 books, he edited and co-edited 22 more books, and wrote more than 280 scientific articles in the fields of public relations, communication theory, journalism and semiotics. In 2004 he got the award as the “PR personality 2004” from the German Association for Public Relations, 2007 he was honoured by the German award “professor of the year” out of more than 700 nominees.

Selected publications:

Bentele, Günter/Lothar Rolke (Hrsg.)(1998): Konflikte, Krisen und Kommunikationschancen in der Mediengesellschaft. Casestudies aus der PR-Praxis [Conflicts, Crises, and Communication Opportunities in the Media Society. Case Studies from the PR Practice]. Berlin: Vistas [serie öffentlichkeitsarbeit/public relations und kommunikationsmanagement, Bd. 7]

Bentele, Günter (1999), Warum die Krise im Unternehmen oft zur Krise in den Medien wird [Why the Corporate Crisis Often Becomes a Crisis in the Media]. In: Standpunkte Kommunikation. Hrsg. von Koob & Partner Agentur

Bentele, Günter (2006): Krisen-PR [Crisis PR]. In: Bentele, Günter / Hans-Bernd Brosius / Otfried Jarren (Hrsg.)(2006): Lexikon Kommunikations- und Medienwissenschaft. Wiesbaden: Verlag für Sozialwissenschaft.

Bentele, Günter / Katharina Janke (2008): Krisenkommunikation und Vertrauensfrage? Überlegungen zur krisenbezogenen Kommunikation mit verschiedenen Stakeholdern [Crisis Communication and the Question of Trust. Reflections on the Crisis-related Communication with Different Stakeholders]. In Nolting, Tobias / Ansgar Thießen (Hrsg.)(2008): Krisenmanagement in der Mediengesellschaft: Potenziale und Perspektiven der Krisenkommunikation. Wiesbaden: Verlag für Sozialwissenschaften.

Bentele, Günter / Romy Fröhlich / Peter Szyszka (Hrsg.)(22008). Handbuch der Public Relations. Wissenschaftliche Grundlagen und berufliches Handeln [Handbook of Public Relations. Scientific foundation and Practice]. Mit Lexikon. Wiesbaden: Verlag für Sozialwissenschaften.  

open Christian Buck (German Embassy Kabul)

Dr. Christian Buck (43) is the Deputy Head of Mission at the German Embassy in Kabul, Afghanistan, where a car bomb destroyed his and other offices in January 2009. He also served in Tokyo, Bonn, Berlin, Abu Dhabi, Kunduz and Brussels, where he chaired the EU working groups on the Middle East Peace Process, and on Iran. He is a member of the German Council on Foreign Relations.

Christian Buck was a spokesman for crisis communication at the German Foreign Office (Auswärtiges Amt), covering numerous crises from a government perspective – natural disasters (Tsunami), plane crashes (Concorde), terrorist acts (Djerba, 9/11), war (Kosovo, Afghanistan, Iraq) and hostage situations (Afghanistan, the Philippines, Algeria/Mali, Iraq). Crisis communication remains his focus of interest and research.

Mr. Buck attended  the American Language Program at Columbia University, earned an M.A. in Economics (lic.rer.pol.) at the University of Basel, an M.A. in International Relations at the Intl. University of Japan in Niigata and a doctorate in political science (Dr. phil.) at Humboldt University in Berlin. He also worked as a newspaper editor, co-edited a number of books, and is an officer in the German Army reserve corps.

He is married to Christiane Buck, a seasoned foreign correspondent, who is currently training Afghan journalists in Kabul.

Selected Publications:

Buck, Christian (2007): Medien und Geiselnahmen (Hostage situations and the media), VS Verlag für Sozialwissenschaften, Wiesbaden.

Brandt, Enrico / Buck, Christian [Eds.]: Auswärtiges Amt. Diplomatie als Beruf (The German Foreign Office – Diplomacy as Profession), Leske+Budrich, Opladen 2002; 4th edition 2005 (VS Verlag); 1st edition in Lithuanian, Vilnius 2007.

open Robert Heath (University of Houston)

Robert L. Heath, professor emeritus at the University of Houston has published 17 books including Handbook of Crisis and Risk Communication (2009), Strategic Issues Management (2nd; 2009), Rhetorical and Critical Approaches to Public Relations II (2009), Terrorism: Communication and Rhetorical Perspectives (2008), Today’s Public Relations (2006), Encyclopedia of Pubic Relations (2005), Responding to Crisis: A Rhetorical Approach to Crisis Communication (2004), and Handbook of Public Relations (2001). Heath recently co-edited Communication and the Media (2005), volume 3 of the series Community Preparedness and Response to Terrorism. He has contributed hundreds of chapters, articles and conference papers on issues management, public relations, crisis communication, risk communication, environmental communication, emergency management, terrorism, activism, rhetorical criticism, and communication theory. 

Selected Publications:

Heath, R. L., & O’Hair, H. D. (Eds.) (2009). Handbook of Risk and Crisis Communication. NY: Routledge.

Heath, R. L., & Palenchar, M. J. (2009). Strategic Issues Management (2nd ed.). Thousand Oaks, CA.

Millar, D. P., & Heath, R. L. (Eds.) (2004). Responding to Crisis: A Rhetorical Approach to Crisis Communication. Mahwah, NJ: Lawrence Erlbaum and Associates.

Waymer, D., & Heath, R. L. (2007). Emergent agents: The forgotten publics in crisis communication and issues management research. Journal of Applied Communication Research, 35, 88-108.

Heath, R. L., Palenchar, M. J., Protheau, S., & Hocke, T. M. (2007). Nature, Crisis, Risk, Science, and Society: What is our Ethical Responsibility?. Environmental Communication, 1(1), 2007, 34-48.

open Thorsten Hofmann (PRGS, Berlin)

Dr. Thorsten Hofmann is the CEO of PRGS GmbH, an international corporate consultancy for political and crisis management. He is also the Academic Director of the Political & Crisis Management Institute at the Steinbeis-Hochschule, Berlin and Chairman of the "Crisis Task Force" of the international agency network ECCO International Public Relations Ltd.

Hofmann received Diplomas in economics, psychology and management science and graduated from the Federal College for Security Studies, Germany’s top-ranking interministerial institution for advanced education and training. His long term experience as a consultant for international companies, ministries and organizations includes: blackmailing of Deutsche Bahn AG, train accident of Eschede, the Kosovo crisis, coup in Fiji, arrest of Öcalan (chief of the PKK organisation) and kidnapping of German citizens, Concorde crash, tsunami, etc.

Selected publications:

Ditges, Florian/Höbel, Peter/Hofmann, Thorsten (2008): Krisenkommunikation [Crisis Communication]. Konstanz: UVK Verlagsgesellschaft mbH.

Hofmann, Thorsten/Braun, Stefan (2008): Die Rolle der Kommunikation im
interdisziplinären Krisenmanagement [The Role of Communication in Interdisciplinary Crisis Management], in: Nolting, Tobias/Thießen, Ansgar(Hg.): Krisenmanagement in der Mediengesellschaft. Potenziale und Perspektiven der Krisenkommunikation, 135-146. Wiesbaden: VS Verlag.

Hofmann, Thorsten (2007): Interne Kommunikation [Internal Communication], in: Dörfel, Lars (Hg.):
Interne Kommunikation. Die Kraft entsteht im Maschinenraum, 219-237. Berlin: scm.

Hofmann, Thorsten/Frevel, Sebastian (2007): Politisches Krisenmanagement aus Unternehmenssicht [Political Crisis Management from a Corporate Perspective], in: Rieksmeier, Jörg (Hg): Praxishandbuch: Politische Interessenvermittlung. Instrumente - Kampagnen - Lobbying, 78-88. Wiesbaden: VS Verlag.

Hofmann, Thorsten (2006): Das Internet, die größte Gerüchteküche der Welt [The Internet as the Biggest Global Gossip Platform], in: Laumer, Ralf/Pütz, Jürgen (Hg.): Krisen-PR in der Praxis, 74-86. Münster: Daedalus.

open Brigitte L. Nacos (Columbia University, New York)

Brigitte L. Nacos, a former foreign correspondent for newspapers in Germany, received a Ph.D. in political science from Columbia University, where she teaches courses in American politics and government, terrorism, counterterrorism, and media/political communication. Her research concentrates on the interrelationships between the mass media, public opinion, and decision-making, on the centrality of communication/publicity/propaganda in terrorism and counterterrorism, and on literally all aspects of terrorism and counterterrorism. Among the books she authored and co-authored are:

Selected Publications:

Nacos, B. L. (1990). The Press: Presidents and Crisis.New York: Columbia University Press.

Nacos, B. L. (1996). Terrorism an the Media: From the Iran Hostage Crisis to the Oklahoma City Bombing. New York: Columbia University Press.

Nacos, B. L. (2006). Mass-Mediate Terrorism: The Central Role of the Media in Terrorism and Counterterrorism. Lanham, MD: Rowman & Littlefield.

Nacos, B. L. (2006). Terrorism and Counterterrorism: Understanding Threats and Responses in the Post-9/11 World. München: Longman.

Nacos, B. L. & Torres-Reyna, O. (2007). Fueling Our Fears: Stereotyping, Media Coverage and Public Opinion of Muslim Americans.Lanham, MD: Rowman & Littlefield.

openMatthew Seeger (Wayne State University, Detroit)

Matthew W. Seeger, Ph.D.
Professor and Chair
Department of Communication
Wayne State University

Matthew W. Seeger, (Ph.D., 1982, Indiana University) is Professor and Chair of the Department of Communication
 at Wayne State University in Detroit, Michigan, USA.

Seeger’s research interests concern crisis, and risk communication, crisis response and agency coordination, health communication, the role of media in crisis, crisis and communication ethics, failure of complex systems and post-crisis renewal.

He has worked closely with the United States Centers for Disease Control and Prevention on communication and the anthrax attack and on communication and pandemic influenza preparedness. He is an affiliate of the National Center for Food Protection and Defense where he studies issues of food safety and recalls. He is Co-PI on the National Science Foundation Grant, Multi-Agency Jurisdictional Organized Response, a project involving crisis coordination in complex social-technical systems.

His work on crisis, risk and communication has appeared in the Handbook of Crisis and Risk Communication, International Encyclopedia of Communication, Journal of Health Communication Research, Communication Yearbook, the Handbook of Public Relations, Handbook of Applied Communication Research, Communication Monographs, Public Relations Review, Communication Studies, the Southern Communication Journal, Journal of Business Ethics, Journal of Business Communication, Management Communication Quarterly, the Journal of Applied Communication Research, and the, Journal of Organizational Change Management. Seeger is the author or co-author of four books on crisis and risk communication. He has advised over 30 doctoral dissertations in the areas of risk and crisis communication.

Selected Publications

Seeger, M. W., Reynolds, B., & Sellnow, T. L. (2009). Crisis and emergency risk
communication in health contexts: Applying the CDC Model to Pandemic Influenza. In Heath, R. L., & O’Hair, D. H. (Eds.), Handbook of risk and crisis communication (pp. 302-322). New York: Routledge Taylor and Francis Group.

Seeger, M. W., Sellnow, T., Ulmer., R. R (2007). Crisis Communication and the Pubic Health. Cresskill, NJ: Hampton Press.

Seeger, M. W. (2006). Best practices in crisis and emergency risk communication. Journal of Applied Communication Research, 34, 3 232-244.

Reynolds, B. & Seeger, M. W. (2005). Crisis and Emergency Risk Communication as an integrative model. Journal of Health Communication Research. 10, 1 43-57.

Seeger, M., Sellnow, T. & Ulmer, R. R. (2003). Communication, organization and crisis. New York: Preager.

 

18:15

Bus ride to Erfurt

19:00 – 21:00

Get-together at MDR Broadcasting Station, Erfurt

Welcome address
Werner Dieste, Director MDR Broadcasting Station Thuringia

 

21:15 – 22:00

Bus ride to Ilmenau

 

Saturday, October 10

 

 

 

 

 

9:00 – 10:30

PANEL 3: Uses and Effects of Crisis Communication – the Audience Perspective
Chair: open Helena Bilandzic (Erfurt University)

Helena Bilandzic is an Assistant Professor at the University of Erfurt in Germany. She earned her PhD from the University of Munich in Germany in 2003 with a dissertation about television program selection. Her current research interests include cultivation and narrative persuasion, media use, and qualitative and quantitative methodology. Apart from teaching in Erfurt,
Helena Bilandzic also worked as a research fellow and lecturer at the University of Munich, as a visiting professor at the Technical University of Ilmenau and the University of Arts in Berlin. She was a visiting scholar at the Washington State University and the University of Pennsylvania. From 2003 to 2007, she was vice chair and chair of the Reception Studies Division of the German Communication Association. Since 2003, she is co-editing a German book series on Reception Studies. Since 2008, she is vice-chair of the Audience and Reception Studies Division of ECREA and associate editor of “Communications – The European Journal of Communication”.

Selected publications:

Bilandzic, H. & Busselle, R. (2008): Transportation and transportability in the cultivation of genre-consistent beliefs and attitudes.  Journal of Communication, 58, 508-529.

Busselle, R. & Bilandzic, H. (2008). Fictionality and perceived realism in experiencing stories: A model of narrative comprehension and engagement. Communication Theory, 18, 255-280.

Bilandzic, H. (2006). The perception of distance in the cultivation process: A theoretical consideration of the relationship between television content, processing experience, and perceived distance. Communication Theory, 16, 333-355.

Bilandzic, H., & Rössler, P. (2004). Life according to television. Implications of genre-specific cultivation effects: The Gratification/Cultivation Model. Communications. The European Journal of Communication, 29(3), 295-326.

Bilandzic, H. (2009). Media choice on a micro level: On-line selective strategies in watching tele-vision. In T. Hartmann (ed.). Evolving perspectives on media choice: A theoretical and empirical overview. Routledge, p. 203-220.

 
 
Traumatic impact of arresting (capturing attention) visuals on perceptions and reception of the audience in time of crisis

open Tomasz Goban-Klas, Jagiellonian University, Krakow

Selected publications:

The Orchestration of the Media. Politics of Mass Communication in Communist Poland and the Aftermath. Boulder—Oxford (Westview 1994) and recently Media and Terrorism. Do They Scare Us to the Death? (in Polish)


Informational needs and information seeking after crises events: the case of natural disasters

open Matthew Seeger (Wayne State University, Detroit)
I

Matthew W. Seeger, Ph.D.
Professor and Chair
Department of Communication
Wayne State University

Matthew W. Seeger, (Ph.D., 1982, Indiana University) is Professor and Chair of the Department of Communication
 at Wayne State University in Detroit, Michigan, USA.

Seeger’s research interests concern crisis, and risk communication, crisis response and agency coordination, health communication, the role of media in crisis, crisis and communication ethics, failure of complex systems and post-crisis renewal.

He has worked closely with the United States Centers for Disease Control and Prevention on communication and the anthrax attack and on communication and pandemic influenza preparedness. He is an affiliate of the National Center for Food Protection and Defense where he studies issues of food safety and recalls. He is Co-PI on the National Science Foundation Grant, Multi-Agency Jurisdictional Organized Response, a project involving crisis coordination in complex social-technical systems.

His work on crisis, risk and communication has appeared in the Handbook of Crisis and Risk Communication, International Encyclopedia of Communication, Journal of Health Communication Research, Communication Yearbook, the Handbook of Public Relations, Handbook of Applied Communication Research, Communication Monographs, Public Relations Review, Communication Studies, the Southern Communication Journal, Journal of Business Ethics, Journal of Business Communication, Management Communication Quarterly, the Journal of Applied Communication Research, and the, Journal of Organizational Change Management. Seeger is the author or co-author of four books on crisis and risk communication. He has advised over 30 doctoral dissertations in the areas of risk and crisis communication.

Selected Publications

Seeger, M. W., Reynolds, B., & Sellnow, T. L. (2009). Crisis and emergency risk
communication in health contexts: Applying the CDC Model to Pandemic Influenza. In Heath, R. L., & O’Hair, D. H. (Eds.), Handbook of risk and crisis communication (pp. 302-322). New York: Routledge Taylor and Francis Group.

Seeger, M. W., Sellnow, T., Ulmer., R. R (2007). Crisis Communication and the Pubic Health. Cresskill, NJ: Hampton Press.

Seeger, M. W. (2006). Best practices in crisis and emergency risk communication. Journal of Applied Communication Research, 34, 3 232-244.

Reynolds, B. & Seeger, M. W. (2005). Crisis and Emergency Risk Communication as an integrative model. Journal of Health Communication Research. 10, 1 43-57.

Seeger, M., Sellnow, T. & Ulmer, R. R. (2003). Communication, organization and crisis. New York: Preager.



Information diffusion and media use after 9/11 and highschool massacres in Germany

open Jens Wolling, Martin Emmer (Ilmenau University of Technology)
j.wollingWolling, Jens, Prof. Dr., born in 1962, 1987-1993 Studies of Communication Science at the University of Berlin (FU Berlin). Master Thesis: „Television in our daily life. Factors influencing television use and program interest“. 1993-1998 Research Assistant at the University of Dresden (TU Dresden). Doctoral Thesis: „Political alienation by the mass media? The effect of the media on people´s attitudes towards political affairs“. 1999-2003 Assistant Professor at the University of Ilmenau (TU ILmenau). 2003-2005 Professor for Communicator Research und Online Research at the University of Munich (LMU München). Since 2006 Professor for Communication Research and Political Communication / Political Communication at the University of Ilmenau (TU Ilmenau)

Research Interests:
Research on media effects and media use, political communication, online communication, methods of communication research, media quality and environmental communication.

Selected publications:

Wolling, Jens (2009): Onlinenutzung und Einstellungen zur Politik. Ergebnisse einer repräsentativen Panelstudie. In: Pfetsch, Barbara /Marcinkowski, Frank (Hrsg.): Politische Vierteljahresschriften (Sonderheft 42): Politik in der Mediendemokratie. Verlag für Sozialwissenschaften.

Wolling, Jens (2009): The effect of subjective quality assessments on media selection. In: Hartmann, Tilo (Hrsg.): Media Choice: A Theoretical and Empirical Overview New York, London: Routledge, 84-101.

Vowe, Gerhard/Wolling, Jens (2004): Radioqualität. Was die Hörer wollen und was die Sender bieten. München: Kopaed.

Emmer, Martin/Kuhlmann, Christoph/Vowe, Gerhard/Wolling, Jens (2002): Der 11. September - Informationsverbreitung, Medienwahl, Anschlusskommunikation. Ergebnisse einer Repräsentativbefragung zu einem Ereignis mit extremem
Nachrichtenwert. In: Media Perspektiven (4): S.166-177.

Wolling, Jens (2001): Skandalberichterstattung in den Medien und die Folgen für die Demokratie. Die Bedeutung von Wahrnehmung und Bewertung der Berichterstattung für die Einstellungen zur Legitimität des politischen
Systems. In: Publizistik 46 (1): S. 20-36.

open Christoph Kuhlmann (University of Greifswald)

In 1986 Christoph Kuhlmann began to study Communication Science, Political Science and Philosophy in Munich. In 1992 he graduated with a Magister/Master of Arts Degree. His final thesis was about "Rationality und emotionality within the active processing of mass media information”.
From 1992 to 1995 Kuhlmann worked as scientific assistant for empirical communication science in Munich, from 1995 until 1999 in Leipzig. Meanwhile he recieved a PhD :"The public justification of political action" and collaboration in different projects.

Kuhlmann worked as lecturer at the Institute of Media and Communication Science, TU Ilmenau since 1999.
In summer term 2009 Christoph Kuhlmann became substitute professor for communication science at the University of Greifswald.

Selected Publications:

Kuhlmann, C. (1999). Die öffentliche Begründung politischen Handelns. Zur Argumentationsrationalität in der politischen Massenkommunikation. Opladen/Wiesbaden: Westdeutscher Verlag.

Kuhlmann, C. (2000). Strukturen politischer Argumentation in Migrationsfragen. In: H. Schatz, C. Holtz-Bacha, J.-U. Nieland (Eds.), Migranten und Medien (pp. 181-195). Wiesbaden: Westdeutscher Verlag.

Kuhlmann, C. (2000). Die Begründung von Politik als Beitrag zur Vertrauensbildung? In: M. K. W. Schweer (Eds.), Politische Vertrauenskrise in Deutschland? Eine Bestandsaufnahme (pp. 27-49). Münster/New York/München/Berlin: Waxmann.

Kuhlmann, C. (2000). Vertrauen und die mediale Vermittlung politischer Begründungen. In: M. K. W. Schweer (Eds.), Der Einfluss der Medien. Vertrauen und soziale Verantwortung (pp. 77-101). Opladen: Leske und Budrich.

Emmer, M. & Kuhlmann, C. & Vowe, G. & Wolling, J. (2002). Der 11. September – Informationsverbreitung, Medienwahl, Anschlusskommunikation. Media Perspektiven, 4/2002, pp. 166-177.

 

 

 

Coffee break

11:00 – 12:00

Attribution of causes and responsibility: How stakeholders perceive organizational crises
open Andreas Schwarz (Ilmenau University of Technology)
A.SchwarzAndreas Schwarz is research assistant at the department of Media Studies, Ilmenau University of Technology in Germany. He received a Diploma degree (equivalent to Master) in communication/media studies at the  Ilmenau University of Technology in 2004. Currently he is working on his PhD thesis in Ilmenau. He was visiting lecturer at the National School of Political Studies and Public Administration in Bucharest (Romania) and Guadalajara University (Mexico) and is member if the International Communication Association (ICA), the European Communication Research and Education Association (ECREA) as well as the German Communication Association (DGPuK).
Since 2006, Andreas Schwarz is managing director of the International Research Group on Crisis Commuication (IRGoCC), which was founded by Martin Löffelholz at the department of Media Studies (Ilmenau U of Technology).
His research interests include journalism (news selection, news production, agenda setting, global trends in journalism), public relations (patterns, structures and effects of crisis communication, strategic communication) and cross-cultural communication research. He teaches in the areas of public relations, journalism, media theory, and crisis management.

Selected publications:

Andreas Schwarz (2008): Covariation-based causal attributions during organizational crises: Suggestions for extending Situational Crisis Communication Theory (SCCT). In: International Journal of Strategic Communication 2(1), 31-53.

Andreas Schwarz (2008): Wer hat die Krise zu verantworten? Ein rezeptionsorientierter Ansatz der Krisen-Public Relations [Who is responsible for the crisis? A reception-orientied approach to crisis public relations]. In: Medien- und Kommunikationswissenschaft 56(1), 60-81.

Martin Löffelholz & Andreas Schwarz (2008): Die Krisenkommunikation von Organisationen: Ansätze, Ergebnisse und Perspektiven der Forschung [Organizational Crisis Communication: Theoretical Approaches, Findings and Research Perspectives]. In: T. Nolting & A. Thießen (Hrsg.): Krisenmanagement in der Mediengesellschaft - Potenziale und Perspektiven der Krisenkommunikation. Wiesbaden: VS Verlag, S. 21-35.

Andreas Schwarz (2006): The theory of newsworthiness applied to Mexico's press. How the news factors influence foreign news coverage in a transitional country. In: Communications 31(2), S.45-64.

Maria E. Hernández Ramírez & Andreas Schwarz (2008): Journalism Research in Mexico. In: Martin Löffelholz & David Weaver (Hrsg.): Global Journalism Research. Theories, Methods, Findings, Future. Oxford: Blackwell, S.211-224.


An integrative model of crisis communication management and strategies: Theoretical and practical implications on reputation

open Ansgar Thießen (Université de Fribourg)

Ansgar Thießen is currently working as a research assistant at the institute for media and communication studies at Fribourg University, Switzerland. During his research projects he specialized in crisis communication and corporate reputation management. Ansgar Thießen is board member of the Swiss Association for Crisis Communication, his practical experiences come from strategic communication consulting (corporate and crisis communication) as well as business consulting.

Selected Publications

Nolting, T./Thießen, A. (2008): Krisenmanagement in der Mediengesellschaft. Potenziale und Perspektiven der Krisenkommunikation. VS Verlag für Sozialwissenschaften.

Thießen, A. (2009): Crisis management in the media society -- Communicative integrity as the key to safeguarding reputation in a crisis. In: Klewes, J./Wreschniok, R.: Reputation Capital. Building and maintaining trust in the 21st century. Springer.

open Diana Ingenhoff (Université de Fribourg)
Since 2005, Diana Ingenhoff has been Professor of Communication and Media Research at the University of Fribourg (Switzerland). Her research and teaching responsibilities include Organizational Communication, Public Relations and Media Economics at the master and bachelor levels. In 2007, she received the German Public Relations Annual Award from the German Public Relations Association (DPRG), and the Annual Award in Public Relations Worldwide 2007 conferred by the Korean Public Relations Association (KPRA), and the International Communication Association (ICA) for her research in communication and reputation measurement, and online-communication of NPOs.

Starting in 2000 as a Researcher at the Institute for Media and Communications Management (=mcminstitute), University of St. Gallen (HSG), she became Head of the Center for Corporate Communication and Senior Lecturer at the mcminstitute from 2002 to 2005. She earned her PhD in Media and Communication Management from the University of St.Gallen, which was awarded by the Swiss Association of Communication and Media Research in 2003. Diana Ingenhoff studied Communication and Media Research, Business Administration and Psychology at the universities of Essen (Germany), St. Gallen and Granada (E). She was a senior lecturer at the universities of Lugano, Basel, Essen, Universidad Rovira i Virgili in Tarragona (Spain) and at the Universidad Argentina de la Empresa (UADE), Buenos Aires (Argentina) as well as at the Copenhagen Business School (Denmark). Her current research activities focus on international organizational communication, reputation management and measurement, and corporate social responsibility.

Selected publications:

Ingenhoff, D. & Koelling, A. M. (2009). The Potential of Web Sites as a Relationship Building Tool for Charitable Fundraising NPOs. In: Public Relations Review 35 (1), 66-73.

Ingenhoff, D. & Fuhrer, T. (2009, in print). Positioning and Differentiation by Using Brand Personality Attributes: Do Mission and Vision Statements Contribute to Building a Unique Corporate Identity? In: Corporate Communication: An International Journal.

Ingenhoff, D. & Schwarz, A. (2009). Sozial erwünscht oder entscheidungsrelevant: Welche Rolle spielt die Kommuni­kation von sozialer Verantwortung beim Aktienkauf? Eine Experimentalstudie. In: Schmidt, S.J. & Tropp, J. (eds.). Die Moral der Unternehmenskommuni­kation - Lohnt es sich, gut zu sein? Herbert von Halem Verlag, 323-347.

Ingenhoff, D. (2006).The contribution of G.W. Leibniz "Cognitio Symbolica" theory to current debates on knowledge and communication management. Semiotica. In: Journal of the International Association for Semiotic Studies. 158(1), 439-456.

Ingenhoff, D. (2004). Corporate Issues Management in multinationalen Unternehmen. Eine empirische Studie zu organisationalen Prozessen und Strukturen. Wiesbaden: Verlag für Sozialwissenschaften.

 

 

12:00 – 12:45

Farewell keynote:
The future of crisis communication from an international perspective

open W. Timothy Coombs (Eastern Illinois University, Charleston)

W. Timothy Coombs holds a Ph.D. from Purdue University in Issues Management and Public Affairs and is an Associate Professor in the Communication Studies Department at Eastern Illinois University.  Dr. Coombs has been involved in the teaching and practice of public relations for over 20 years.  His primary research area is crisis research with a focus on the development and testing of the Situational Crisis Communication Theory (SCCT).  His crisis research was awarded the 2002 Jackson, Jackson, and Wagner Behavioral Research Prize from the Public Relations Society of America.  His book, On Going Crisis Communication, won the PRIDE Award for Best Book in 2000.  He has also won a PRIDE Award for Best Article in 2002.  He has published articles in Management Communication Quarterly, Journal of Public Relations Research, Journal of Business Communication, Journal of Public Affairs, Public Relations Review, and Communication Studies.  He has given public relations-related presentations to a variety of professional and academic groups throughout the United States.  Dr. Coombs has also lectured on public relations-related topics in Australia, Austria, Egypt, Norway, and the United Kingdom.

Selected Publications:

Coombs, W. Timothy. (1998). An analytical framework for crisis situations: Better responses from a better understanding of the situation. Journal of Public Relations Research, 10(3), 177-191.

Coombs, W. Timothy. (1999). Ongoing crisis communication: Planning, managing, and responding. Thousand Oaks, CA: Sage.

Coombs, W. Timothy. (2006). Crisis Management: A Communicative Approach. In Carl H. Botan/Vincent Hazleton (Hrsg.), Public Relations Theory II (S. 171-197). Mahwah, NJ: Lawrence Erlbaum.

Coombs, W. Timothy. (2007). Attribution Theory as a guide for post-crisis communication research. Public Relations Review, 33(2), 135-139.

Coombs, W. Timothy/Holladay, Sherry J. (2004). Reasoned action in crisis communication: An attribution theory-based approach to crisis management. In Dan P.  Millar/Robert Heath (Hrsg.), Responding to crisis. A Rhetorical approach to crisis communication (S. 95-115). Mahwah, NJ: Lawrence Erlbaum.

 

 

12:45 – 13:00

Wrap up
open Martin Löffelholz (Ilmenau University of Technology)

Martin Löffelholz is Professor in Communication and Media Studies and head of the Department of Media Studies at the Institute of Media and Communication Science of Ilmenau University of Technology (Germany), where he has taught since 1998. Furthermore, he serves as the academic director of the International Crisis Communication Research Group and as the chair of newly founded Network Intercultural and International Communication. From 1997 to 2000, he was the chair of the Journalism Research Division of the German Communication Association.

He has published more than 120 articles and book chapters on journalism education, trends of journalism, journalism theories, crisis and war communication, cross-cultural communication, and political communication. Moreover, he has presented approximately 110 papers (invited or peer-reviewed) at conferences around the globe. Martin Löffelholz has published in English, German, Arabic and Indonesian.

He earned his Ph.D. in communication research and political science from the University of Münster in 1988, after working as an editor on daily newspapers, the German Press Agency (dpa) and as television and radio reporter on Westdeutscher Rundfunk (Cologne). Since 1988, he has worked and taught at several universities in Germany (Münster, Hamburg, Leipzig) and as a visiting professor in Indonesia (2000 and 2001) and the Philippines (2004) mainly in the areas of journalism theories, journalism education, cross-cultural communication and crisis and war communication. Professor Löffelholz has lectured on these topics in Australia, Austria, Bosnia, Canada, France, India, Indonesia, Jordan, Mongolia, Oman, Pakistan, Philippines, Romania, Senegal, South Africa, United Arab Emirates, and the U.S.A.

Selected publications:

Martin Löffelholz, Christian F. Trippe, & Andrea C. Hoffmann (eds.) (2008). Kriegs- und Krisenberichterstattung. Ein Handbuch [Handbook of war and crisis reporting]. UVK-Verlag, Konstanz.

Martin Löffelholz  & David Hugh Weaver. (2008). Global journalism research. Theories, methods, findings, future. Malden [u.a.]: Blackwell.

Löffelholz, Martin (2007): Kriegsberichterstattung in der Mediengesellschaft [War reporting in the media society]. In: Aus Politik und Zeitgeschichte 16-17/2007 vom 16. April 2007, S. 25-31.

Martin Löffelholz (ed.) (2004) Krieg als Medienereignis II. Krisenkommunikation im 21. Jahrhundert. [War as media event II. Crisis Communication in the 21st century.] Wiesbaden: Verlag für Sozialwissenschaften.

Martin Löffelholz (2004): Communication as a Key Resource of Warfare. Structural Changes in Secu­rity Policies, Communication Management and War Coverage at the Beginning of the 21st Century. In: Thomas Hanitzsch/Martin Löffelholz/Ronny Mustamu (eds.): Agents of Peace: Public Com­munication and Conflict Resolution in an Asian Setting. Jakarta: Friedrich-Ebert-Stiftung, p. 13-35.

open Andreas Schwarz (Ilmenau University of Technology)

A.SchwarzAndreas Schwarz is research assistant at the department of Media Studies, Ilmenau University of Technology in Germany. He received a Diploma degree (equivalent to Master) in communication/media studies at the  Ilmenau University of Technology in 2004. Currently he is working on his PhD thesis in Ilmenau. He was visiting lecturer at the National School of Political Studies and Public Administration in Bucharest (Romania) and Guadalajara University (Mexico) and is member if the International Communication Association (ICA), the European Communication Research and Education Association (ECREA) as well as the German Communication Association (DGPuK).
Since 2006, Andreas Schwarz is managing director of the International Research Group on Crisis Commuication (IRGoCC), which was founded by Martin Löffelholz at the department of Media Studies (Ilmenau U of Technology).
His research interests include journalism (news selection, news production, agenda setting, global trends in journalism), public relations (patterns, structures and effects of crisis communication, strategic communication) and cross-cultural communication research. He teaches in the areas of public relations, journalism, media theory, and crisis management.

Selected publications:

Andreas Schwarz (2008): Covariation-based causal attributions during organizational crises: Suggestions for extending Situational Crisis Communication Theory (SCCT). In: International Journal of Strategic Communication 2(1), 31-53.

Andreas Schwarz (2008): Wer hat die Krise zu verantworten? Ein rezeptionsorientierter Ansatz der Krisen-Public Relations [Who is responsible for the crisis? A reception-orientied approach to crisis public relations]. In: Medien- und Kommunikationswissenschaft 56(1), 60-81.

Martin Löffelholz & Andreas Schwarz (2008): Die Krisenkommunikation von Organisationen: Ansätze, Ergebnisse und Perspektiven der Forschung [Organizational Crisis Communication: Theoretical Approaches, Findings and Research Perspectives]. In: T. Nolting & A. Thießen (Hrsg.): Krisenmanagement in der Mediengesellschaft - Potenziale und Perspektiven der Krisenkommunikation. Wiesbaden: VS Verlag, S. 21-35.

Andreas Schwarz (2006): The theory of newsworthiness applied to Mexico's press. How the news factors influence foreign news coverage in a transitional country. In: Communications 31(2), S.45-64.

Maria E. Hernández Ramírez & Andreas Schwarz (2008): Journalism Research in Mexico. In: Martin Löffelholz & David Weaver (Hrsg.): Global Journalism Research. Theories, Methods, Findings, Future. Oxford: Blackwell, S.211-224.

 

 

 

 

 

 

 

 

 

 

 
 
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